My aim is to create products and services that provide meaningful experiences to users. Being part of challenging projects that allow me to develop new skills and collaborate in cross-functional teams to add value and generate solutions that lead to continuous improvement. Being in constant learning keeps me updated and prepared to new upcomings.
• Implementing Design Thinking and Service Design methodologies.
• Lead and facilitate user research techniques, to understand user behaviours.
Usability test / Guerrilla / Journey maps / Blueprints / Card sorting / Tree test / 1:1 interview / Benchmarking / Heuristic analysis / Surveys / Personas
• Wireflows and wireframes creation.
• Web accessibility analysis.
• Project leader, plan and analyze business objectives to develop user-centered solutions.
• Lead cross-functional team, UX/UI, Marketing and Customer Service.
• Dashboard creation and daily KPI's follow up
• Search and analyze continuous improvement opportunities.
• Daily Sprints follow up.
• Stakeholder alignment and daily communication.
• Analyze key operational metrics to ensure a great operational performance.
• Create, implement and standardize tools and analytical processes to improve operational KPIs within Supply Operations.
• Data analysis (ETL) and dashboards creation for different stakeholders.
• OKRs creation and daily KPIs follow up for decision making.
• Identify actionable insights within data analysis.
• Focused on Lean methodology and continuous improvement (Kaizen) for quality assurance and data visualization.
• Lead special parts projects, monitoring the complete cycle.
• Follow up on action plans regarding specific KPI’s.
