Co-Founder & Director - Total Entrega
2018 - Currently
Total Entrega is a company that has developed a model to manage shipment’s process integrally with the main objective of fulfilling the promise to the customer:
- Founder and Director of the company.
- Responsible for planning and routing, customer service and transportation help desk teams.
- Implementation of the logistics processes and technology associated with the distribution.
- Business Development and commercial proposals.
- Strategic management through indicators.
Supply Chain & Operations Manager - Accenture
2019 - 2020
- Fulfillment practice leader for LATAM duplicating the headcount in 1 year.
- Management of logistics optimization projects in products and resources companies.
- Clients prospecting and proposals generation.
Main Project - Global Leader Beverage Company
- Executed assessments for Transport opportunities, identification and future roadmap definition.
- PMO Regional Lead for JDA TMS solution implementation
Customer Intelligence Manager - Falabella
2015 - 2017
- Customer Relationship Management definition throughout their life cycle.
- 2.5% of incremental sale with direct marketing campaigns.
- Management of customer behavior data (Purchase, Navigation, Preferences, etc.) through SPSS and SQL for the definition of target segments and clusters.
- Implementation of the integral base of contactability for customers communication management.
- Execution of customer loyalty and retention processes. Impact analysis of promotions to understand the results and define efficiency process.
- Development of customer omnichannel strategy seeking frequency of purchase and brand preference.
- Leadership in Argentina of the implementation of UNICA.
Transportation, Distribution and Service Manager - Falabella
2012 - 2015
- Development of the 5-year horizon distribution strategy.
- Responsible of home delivery operations and supply to stores. In charge of 120 people and 15 providers.
- 98% On Time Delivery KPI for Bs As and main provinces.
- Carriers Management.
- Design and implementation of routing tools, delivery management and satellite transport tracking.
- Management and monitoring of the logistics budget.
- Development of actions to resolve customer complaints.
Main operational improvements implemented:
- Home delivery unification for all channels sales.
- Work tables for preparing ecommerce orders and consolidation stages for multi-deposit orders.
- Replacement of the individual scan with pallet consolidation for supply to stores.
- Picking hole configuration to improve response times and generate operational efficiencies.
Logistics Engineering Manager - Falabella
2012
- Project and Process Management of the Distribution Center
- Implementation of productivity improvement initiatives.
- Responsible of product slotting.
- Planning and monitoring of actions for compliance with key indicators in the area.
Project Manager - Paradigma Consulting
2010 - 2012
- CRM Offering leadership for Argentina
- Development of commercial buyer practice and product campaign management.
- Customer Prospecting and proposals generation.
- Content development for the Paradigma University program: Presentation of Success Cases in Universities. Main Clients: Falabella & Banco Santander Rio
Business Developer - Birchman Group
2009 - 2010
- CRM practice leader for Argentina
- Lead classification, prospect search and proposal development.
- Customer relationship processes and change management consulting.
- Networking and Partnership.
CODERE Project (Entertainment Industry):
- Project leader for client management, asset
- management and logistics processes on Siebel CRM Demand management of new requirements and needs.
CRM Consultant- Accenture
2006 - 2009
- Siebel CRM coodinator for the company's Service Center
- Local Business System Analyst (BSA) with a constant relationship with those responsible in the other geographies.
- Internal consulting. Functional support and user training. (500 approximately)
- Generation and analysis of reports. Use of WebTrends. Standardization of processes.
- Requirements collection and new teams implementation
