Cristian Black

Freelance Senior Project Manager - Upwork

2016 - actualidad

Operations Consultant for Cybersecurity solutions startup (PTC Consulting). Operations Manager at Finance and Data Analysis startup (Trounceflow Limited). E-Commerce Customer Service Manager (King Crawford LLC). PM (Conductscience), PM (Bitpay). Mobile App & Web Product Manager (Onward Development). EOS Implementer (XVACorp). Leading multicultural teams. Achievements: Collaborate in startups, improve internal processes to get traction, and break the ceiling of their growth. Increase Customer Satisfaction. Lead remote teams around the globe. Leading multi-sector teams around the globe.
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Achievements: Collaborate in new online ventures / Improvement of internal processes.
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Skills: Multicultural leadership. Entrepreneurial Operating System (EOS). Objectives and Key Results (OKR).

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Senior Technical Consultant - Ministerio de Modernización de la República Argentina

jun. 2016 - sept. 2016

• Conducted internal process analysis of every unit at the National Health Ministry to establish optimal staffing.

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Client Project Manager - DirecTV

feb. 2014 - dec. 2015

• Risk & Compliance Management. I collaborated with the IT team responsible for securing the data and payments of our customers, according to international standards (PCI DSS). I trained our internal Call Center staff & vendors about these regulations.Risk & Compliance Management. I collaborated with the IT team responsible for securing the data and payments of our customers, according to international standards (PCI DSS). I trained our internal Call Center staff & vendors about these regulations.

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Project Manager - DevFactory

mar. 2013 - dic. 2013

• Back-office automation project for Deutsche Bank (JavaScript). I led the QA team located in Asia (China & India). Responsible for decreasing the bottlenecks inside the production line (waterfall). Multicultural leadership.Back-office automation project for Deutsche Bank (JavaScript). I led the QA team located in Asia (China & India). Responsible for decreasing the bottlenecks inside the production line (waterfall). Multicultural leadership.

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Recall Operations Manager & Warranty Senior Executive - Volkswagen Argentina

mar. 2006 - dic. 2012

September 2009 - December 2012

• Supported the VW Dealer Network from Latin America, North Africa & Middle East. Increased business with our importers. 1.2M revenue.
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March 2006 - August 2009

• Recall Operations Manager at VWA (VW, AUDI, SEAT). I coordinate safety campaigns (Recall) and service campaigns. Responsible for communications with other markets that buy VWA products to obtain their after-sales needs. Improvement from 9% to 48% in the level of repair of the affected units under Campaign. Training to the VWA Dealer network. VW training in Germany (Wolfsburg & Braunschweig) and in Portugal.

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