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Cristian Black

Argentina

B.S. in Industrial Engineer, with +18 years of experience in Process Planning and Management in Fortune 500 Companies and SME. Remote Freelance Project Manager in different startups & SMEs worldwide. MBA Marketing. Process Engineering with digital strategy as Data Scientist.

Areas of Expertise:

* General Management                                * CRM
* Marketing Strategy                                    * Negotiation, Empathy
* Productivity Management                         * Training & Mentoring
* Scrum                                                         * Python, SQL, Machine Learning
* Entrepreneurial Operating System (EOS) * Objectives and Key Results (OKR)

Career Highlights:

* Managed teams from different backgrounds and countries. Increase productivity in digital projects while decreasing project closeout.
* Increased the percentage of vehicles repaired by 39%. Audit and redesigned internal processes to give a quick response to your customers. Trained the VWA dealer network regarding those procedures.
* Strengthened relationship with VW dealers abroad, increasing business with them.
* Increased Customer Service Satisfaction.

Based in Tandil, Buenos Aires Province, Argentina.

Heading

Project Manager

Senior
Senior
Skills
Gestión de proyectos
Gestión del cambio
Scrum
Metodologías ágiles
Diagnóstico y diseño de procesos
Identifiacion y diseño de iniciativas de mejora

Experiencias Relevantes                                                                                                         

Freelance Senior Project Manager - Upwork

2016 - actualidad

Operations Consultant for Cybersecurity solutions startup (PTC Consulting). Operations Manager at Finance and Data Analysis startup (Trounceflow Limited). E-Commerce Customer Service Manager (King Crawford LLC). PM (Conductscience), PM (Bitpay). Mobile App & Web Product Manager (Onward Development). EOS Implementer (XVACorp). Leading multicultural teams. Achievements: Collaborate in startups, improve internal processes to get traction, and break the ceiling of their growth. Increase Customer Satisfaction. Lead remote teams around the globe. Leading multi-sector teams around the globe.

Achievements: Collaborate in new online ventures / Improvement of internal processes.

Skills: Multicultural leadership. Entrepreneurial Operating System (EOS). Objectives and Key Results (OKR).

Senior Technical Consultant - Ministerio de Modernización de la República Argentina

jun. 2016 - sept. 2016

  • Conducted internal process analysis of every unit at the National Health Ministry to establish optimal staffing.

Client Project Manager - DirecTV

feb. 2014 - dec. 2015

  • Risk & Compliance Management. I collaborated with the IT team responsible for securing the data and payments of our customers, according to international standards (PCI DSS). I trained our internal Call Center staff & vendors about these regulations.Risk & Compliance Management. I collaborated with the IT team responsible for securing the data and payments of our customers, according to international standards (PCI DSS). I trained our internal Call Center staff & vendors about these regulations.

Project Manager - DevFactory

mar. 2013 - dic. 2013

  • Back-office automation project for Deutsche Bank (JavaScript). I led the QA team located in Asia (China & India). Responsible for decreasing the bottlenecks inside the production line (waterfall). Multicultural leadership.Back-office automation project for Deutsche Bank (JavaScript). I led the QA team located in Asia (China & India). Responsible for decreasing the bottlenecks inside the production line (waterfall). Multicultural leadership.

Recall Operations Manager & Warranty Senior Executive - Volkswagen Argentina

mar. 2006 - dic. 2012

September 2009 - December 2012

  • Supported the VW Dealer Network from Latin America, North Africa & Middle East. Increased business with our importers. 1.2M revenue.

March 2006 - August 2009

  • Recall Operations Manager at VWA (VW, AUDI, SEAT). I coordinate safety campaigns (Recall) and service campaigns. Responsible for communications with other markets that buy VWA products to obtain their after-sales needs. Improvement from 9% to 48% in the level of repair of the affected units under Campaign. Training to the VWA Dealer network. VW training in Germany (Wolfsburg & Braunschweig) and in Portugal.

Educación

B.S. in Industrial Engineer

Universidad del Salvador
2009

MBA

Universidad de San Andrés
2013

Data Science

Digital House
2017